Purchase Information

Payment Methods

All payments on this website are processed automatically via PayPal. PayPal offers an industry standard secure on-line payments system. You can use any credit or debit card to pay via PayPal and can even make payments if you do not have an account.

Packaging

Rest assured that your order will be suitably packaged to prevent damage during transit. Items will be packed in the following ways:

  • Fine Art Print orders and posters will be carefully rolled, wrapped in tissue paper and then sealed inside a protective cardboard tube.
  • Framed canvas prints are professionally packed and boxed in strong protective cardboard.
  • Greeting card sets, when available, will be packaged in a board backed envelope.

If you have any questions relating to the packaging of orders, please contact us.

Processing and Delivery

We endeavour to despatch all print orders within 10 working days of placing an order. If for any reason there is a delay, we will contact you by email to advise. In reality the majority of our orders are despatched much sooner than 10 working days.

Delivery within the Australia is included for all print orders. Fine Art Prints are despatched by Australia Post; you will be advised by email when your print has been shipped. Canvas Prints will be delivered via Courier; after you have made your order we will contact you via email to arrange a convenient delivery day.

For all items in the Gallery and Shop pages, postage prices will be included for postage within Australia.

For all international shipping orders, as mentioned, a surcharge will apply to cover the cost to your destination. If you are an international customer please contact us when you are ready to submit your order.

Returns Policy

We take pride in our customer service both in the quality of our prints and in the efficiency with which we process orders. However, if for any reason you are unsatisfied with your order please return the item(s) in as-new condition within 7 days of receipt. Upon receipt of the returned item we will be happy to offer you a choice of either a replacement, or a full refund.

Personal information security

Upon making an order the following personal information may be stored on our records:

  • name
  • contact information including email address
  • postal addresses for shipping and billing purpose.

We will not sell, distribute or lease your personal information to any third parties, unless we are required by law to do so. Your email address may be used occasionally to send promotional news relating to Chris L. Jones Photography. Please contact us to let us know if your personal details change or if you would like to be removed from this list.